We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Visoni will not pass any information or correspondence provided by you to any other party. It is also not our policy to send any unsolicited e-mail to our customers or visitors to our site.
The type of information we will collect about you includes:
We will never collect sensitive information (e.g. your racial origin or sexual preferences) about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
We do not send marketing material to our clients or potential clients unless specifically requested. Click here if you wish to ‘opt in’ and receive future mailings about offers and products.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should e-mail us by clicking here. If you would like to contact us by other means, our full contact details can be found under the Contact Details section below.
The Visoni e-commerce area where you place your orders is operated using the industry standard SSL Technology, and is held by Demon Internet on a secure server.
If you have any queries about a purchase you have made or would like to make, you can contact us on the following number: 01424 893539 between the hours of 0830hrs and 1900hrs. The cost of phoning this number will be charged at the standard British Telecom tariffs. Alternatively, e-mail us by clicking here.
Should you have any reason to be dissatisfied with any Visoni products you receive for any reason, please contact us without delay on the customer service number (above) or by e-mail at info@visoni.com. We guarantee to deal with your concerns immediately and to your satisfaction. Naturally, we hope you will have every reason to be delighted with your purchase and our service. Your recommendations are our best advertisment.
We shall replace or refund any item that is unsatisfactory without delay following notification by you of a problem.
This does not affect your statutory rights as a consumer.
Visoni Limited
Court Lodge, The Walled Garden
Church Lane, Hothfield
Kent, TN26 1EL
United Kingdom
Tel: 01233 633991
Fax: 01233 635771
E-mail: info@visoni.com
VISONI Ltd. is registered in England & Wales Company Number 3698166
Directors A.Woolley & E. Hemmings.